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Help / FAQ

Quick answers to common questions from candidates, employers, and partners.

Last Updated: May 2026

General

How do I create an account?

Go to the login/register page, choose your role, and complete signup with valid details.

I forgot my password. What should I do?

Use the reset password option on the login page or contact support.

How do I update profile and skills?

Open dashboard profile/settings and update title, bio, resume, and skills. Better profile quality improves recommendations.

Candidate FAQ

Why are job recommendations not showing?

Complete your profile and add skills. Recommendations depend on role, skills, location, and experience.

How can I increase my SmartHire score?

Complete profile, verify account, attempt mock interviews, update skills, and maintain activity.

How do I apply for jobs?

From Jobs or AI Recommendations section, click Apply and confirm your submission.

Employer / Franchise FAQ

How do employers post jobs?

Login as Employer, create a job post, and submit for approval.

How does franchise onboarding work?

Submit inquiry, complete onboarding steps, and wait for admin verification and activation.

Billing & Support

Where can I raise billing issues?

Email billing@smarthire247.com with transaction details.

How do I contact support?

Use Support Center in dashboard or email support@smarthire247.com.