1. Scope
This policy applies to payments made on SmartHire247 for subscriptions, training/course purchases, employer credits, and related paid services.
2. Subscription Plans
- You may cancel auto-renewal anytime before the next billing cycle.
- Current cycle fees are generally non-refundable once service access has started.
- If duplicate/erroneous billing occurs, contact support within 7 days for review.
3. Course Purchases / Enrollments
- Refund requests are considered only if no substantial course usage has occurred.
- After course access, batch allocation, or certificate issuance, refunds may be declined.
- Center transfer requests (where available) may be offered instead of refund.
4. Employer Credits / Verification Credits
- Consumed credits are non-refundable.
- Unused credits may be reviewed for partial adjustment as per plan terms.
5. Processing Timeline
- Refund decisions are usually made within 7 business days.
- Approved refunds are processed to the original payment method, subject to payment gateway/bank timelines.
6. How to Request
Email billing@smarthire247.com with transaction ID, registered email, and reason for request.